Privacy Policy

Exterior of a log lodge surrounded by trees, boulders, ferns and a sign for The Lodge at Perch Bay.

Effective Date: Jan 1, 2026

Perch Bay Resort (“Perch Bay,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website and booking inquiry forms.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and how you can contact us with questions.

1. Who We Are

Perch Bay Resort
50 Darlington Dr
Kenora, ON P9N 3X5
Email: reservations@perchbay.ca
Phone: +1 (807) 444-3400

2. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • your name
  • email address
  • phone number
  • mailing address, if provided
  • requested arrival and departure dates
  • number of guests
  • cabin preferences
  • pet or boat-related details
  • any information you include in a contact form, booking request, or email

We may also collect limited technical information when you use our website, such as:

  • IP address
  • browser type
  • device information
  • pages visited
  • date and time of visits
  • referring website

3. How We Use Your Information

We use the information we collect to:

  • respond to booking requests and general inquiries
  • communicate with you about your stay or request
  • confirm availability and prepare quotes or booking details
  • operate, maintain, and improve our website
  • protect the security of our website and business
  • comply with legal or regulatory obligations

If you contact us about a reservation, we may use your information to follow up with you regarding that request.

4. Email Communications

If you contact us or request information, we may reply to you by email or phone.

If Perch Bay sends promotional or marketing emails in the future, we will do so in accordance with applicable law, and you will be able to unsubscribe from those communications.

5. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve website functionality and understand how visitors use the site.

These tools may help us remember preferences, measure traffic, and improve the user experience. If we use third-party analytics tools, those providers may collect technical information in accordance with their own privacy policies.

You can control cookies through your browser settings. Disabling cookies may affect how certain parts of the website function.

6. How We Share Information

We do not sell your personal information.

We may share your information only when reasonably necessary, including:

  • with website, hosting, or technology providers that help us operate our website
  • with service providers who assist with communications or booking-related administration
  • where required by law, court order, or legal process
  • where necessary to protect our rights, guests, property, or safety

7. How We Protect Information

We take reasonable administrative, technical, and physical measures to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

However, no website or method of electronic transmission is completely secure, and we cannot guarantee absolute security.

8. Retention

We keep personal information only as long as reasonably necessary for the purposes described in this policy, or as required by law.

9. Access and Corrections

You may request access to the personal information we hold about you and ask that we correct inaccurate or outdated information.

To make a request, please contact us using the contact information below.

10. Third-Party Links

Our website may contain links to third-party websites, including tourism, travel, booking, or map services. We are not responsible for the privacy practices or content of those third-party websites.

11. Children’s Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate consent. If you believe a child has provided personal information to us in error, please contact us.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Perch Bay Resort
50 Darlington Dr
Kenora, ON P9N 3X5
Email: reservations@perchbay.ca
Phone: +1 (807) 444-3400